Last Updated: 12/10/2025
Welcome to CocoCloud Drive (“CocoCloud,” “we,” “our,” or “the Service”). This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our file-storage and sharing services. By using the Service, you agree to these practices.
Email address, username, and encrypted password
Optional profile information
Support or inquiry messages sent to us
Device information (IP address, system version, browser type)
Usage logs and activity timestamps
File metadata such as size, type, and upload dates
(We do not access file contents except in the limited conditions in Section 6.)
Used for session management, analytics, and service improvement. You may disable cookies, but some features may not work properly.
Operating and maintaining CocoCloud Drive
Securing accounts and preventing unauthorized access
Improving performance, stability, and user experience
Responding to support requests
Detecting and mitigating misuse, fraud, or harmful activity
We never sell personal data.
We may work with third-party infrastructure and analytics providers. They may access data only to perform authorized tasks under confidentiality agreements.
We may disclose relevant information to:
Satisfy legal obligations or court orders
Protect users, CocoCloud, or the public
Investigate violations of our Terms of Service
CocoCloud Drive enforces a strict zero-tolerance policy for illegal material.
If we detect or receive credible reports of:
Child sexual abuse material (CSAM)
Human trafficking or exploitation
Violent criminal activity
Other serious illegal content
We are required to report such material and associated account details to law enforcement or appropriate authorities.
Where law or safety requires, this reporting will occur without notifying the user.
We apply industry-standard protection measures, including:
Encryption for data in transit
Controlled access systems
Redundant secure storage mechanisms
No digital system is perfectly secure, and by using the Service you acknowledge inherent risks.
We do not access or review file contents unless:
You provide explicit permission
It is necessary to investigate Terms of Service violations
Automated detection systems flag potentially illegal behavior
Required by law enforcement or applicable regulations
Your data may be stored or processed in countries outside your own. We apply safeguards where legally required.
Depending on your region, you may have rights to:
Access your stored data
Request correction or deletion
Restrict certain processing activities
Withdraw consent for optional data uses
To exercise these rights, contact [email protected].
We retain information only as long as necessary for:
Providing the Service
Compliance with legal requirements
Resolving disputes
Enforcing policies
Deleted files may persist in backups for a limited period.
We may update this Privacy Policy over time. Significant changes will be posted or communicated. Continued use of the Service signifies acceptance of the updated policy.
For privacy questions, copyright matters, security concerns, or general inquiries, contact us at:
[email protected]